Return & Exchange Policy

Return & Exchange Policy - Al Nokhba Al Mumayaza

At Al Nokhba Al Mumayaza, customer satisfaction is our priority. We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective upon arrival
• You received the wrong item
• The product is unused, in original packaging, and in resellable condition

2. Exchange Policy

We allow product exchange if:

• The item received is incorrect or defective
• The requested replacement item is available in stock
• The request is made within the allowed return period

3. Return Time Period

Return or exchange requests must be made within 7 to 14 days from the date of receiving the order.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or damaged products caused by customer misuse
• Items without original packaging
• Clearance or special promotional items (if applicable)

5. Refund Process

Once the returned item is received and inspected:

• Refunds will be processed via the original payment method
• Processing time may take 5–10 business days

6. Shipping Costs

• If the error is from our side (wrong/damaged item), we cover return shipping
• If the return is due to customer preference, shipping costs may apply

7. How to Request a Return

To request a return or exchange, please contact us via:

• Website contact form
• Customer support email/WhatsApp

8. Policy Updates

We reserve the right to update this policy at any time according to business or legal requirements in Saudi Arabia.